1. Condition and “As-Is” Sale

All items at The Vintage Vault are sold in “as-is” condition. Due to the unique nature of antiques and collectibles, inherent imperfections, signs of age, and previous wear are common. We encourage all customers to perform a thorough inspection prior to purchase. By completing a transaction, the buyer acknowledges they are satisfied with the item’s condition.

2. Refund and Exchange Policy

All sales are final. We do not offer refunds, returns, or exchanges. In the case of credit card transactions, the cardholder’s signature or “tap” constitutes a binding agreement that the goods have been received and accepted in their current state.

3. Deposit and Reservation Policy

• Reservations: A non-refundable deposit is required to hold an item.
• Window: Items will be held exclusively for 72 hours.
• Forfeiture: If the balance is not paid in full within 72 hours, the reservation expires. The deposit will be forfeited as a restocking fee, and the item will be relisted for sale.

4. Item Collection and Liability

Paid items must be collected within 7 days. While we take every precaution, The Vintage Vault is not liable for damage to items once the sale is finalized, including during storage or third-party transport. Items not collected within 30 days will be considered abandoned.

5. Shipping & Transport

The Vintage Vault does not provide in-house shipping. For high-value or fragile transport, arrangements must be made through a third-party courier. We are not responsible for damage or loss occurring once the item has left our gallery premises.

6. Pricing and Payments

Each item is individually appraised. We reserve the right to correct clerical errors in pricing. All sales are subject to BC provincial and federal taxes. We reserve the right to request photo ID for high-value credit card transactions to ensure merchant security.